Terms & Conditions


By ticking the box you confirm you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the product(s), which you have specified in your shopping basket. All orders are subject to acceptance by The Story Saga within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by The Story Saga is subject to these conditions of sale and to the availability of stock.

The Story Saga reserves the right to withdraw any products from the website shop and may, at its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, The Story Saga will not be liable to you or a third party by reason of The Story Saga withdrawing any product or refusing to process any order.


The Story Saga products are personalized and are therefore made to order and are not held in stock or at least not in a finished state.

Where you choose to cancel your order, any sum debited by The Story Saga from your credit card or account will be re-credited and The Story Saga will notify you of this by email at the email address which you provide in your order form. The refund will be made as soon as possible and, in any event, within 30 days of the date of your cancellation of your order.

Price and Payment

For most countries, Prices are quoted in your local Currency. Where your local currency is not available as an option for payment, the payment has to be made in USD. Delivery charges may apply per item and are as laid out on the Delivery Details.

Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorization by the card issuer. The Story Saga reserves the right to refuse credit card payments in its reasonable discretion.

Cancellation and Returns


If you want to return an item, simply email us at returns@thestorysaga.com, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement or refund. Refund or replacement is only applicable if the product is defective or damaged. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address. We also ask you to give us a daytime contact telephone number.

Defective Items

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 7 days of delivery.

Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by recorded/special delivery.

Refunds and Replacements

For item(s) returned to us within 7 days of delivery and in accordance with these terms and conditions, a refund or replacement will be processed by The Story Saga within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a replacement, this will be to your original product specification as detailed on your original order.


The Story Saga will deliver the products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you wish The Story Saga to deliver direct to your customer.

The Story Saga uses a range of carriers to fulfil deliveries. This enables our service to continue unaffected.

Delivery charges may apply and are as laid out on the Delivery Details.

If you do not receive Products ordered by you within 60 days of the date on which you ordered them, The Story Saga shall have no liability to you unless you notify The Story Saga by email at enquiries@thestorysaga.com of the problem within 10 days following this 60 day period.

Once an order is placed, it cannot be cancelled since this is a made to order product. After delivery the products will be held by you at your own risk and The Story Saga will not be liable for any loss, damage or destruction to the products except insofar as it arises from an inherent defect in any of the products.


Although The Story Saga has used reasonable endeavors to ensure that the information and/or material contained on this website is correct, it does not make any representations or warranties that the information and/or material contained on or accessible via this site is accurate, complete or current or that use of the site is FREE of risk of viruses or other damage.

Unless otherwise agreed in writing, The Story Saga’s maximum liability to you arising by reason of or in connection with the supply of the products to you shall be limited to the amount paid by you in respect of the products in question (“Payment Amount”).

The Story Saga shall not in any event be liable to you for:

1. Any direct loss; Or

2. Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.

Nothing in these conditions of sale shall exclude or limit the liability of The Story Saga for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.

Data Protection

Please see our Privacy Policy for details of the information which we hold about you and the uses to which that information will be put.

Force Majeure

The Story Saga shall have no liability to you for any delay or failure to deliver the products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of The Story Saga including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

Entire Agreement

These Conditions of Sale, set out the whole of the agreement between you and The Story Saga employees or agents are not authorized to make any representations concerning the products unless confirmed in writing by The Story Saga You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.


1. Conditions of Sale
Means these terms and conditions of sale.

2. Returns Policy
the policy governing the cancellation of your order and return of products, as displayed on the homepage.

3. Terms of Use
means the terms governing your use of this website displayed on the homepage.

4. Website Shop
means the on-line The Story Saga store through which the products are purchased by you.

5. Website
Means the website located at www.thestorysaga.com

6. Working Day
means a day other than a Saturday or Sunday or a National Holiday

7. You
means a user of this website or trade customer of The Story Saga.

Terms of Use

In using this website, you agree to the following terms and conditions of use (“terms of use”). If you do not accept any of them, you should exit this website now. The Story Saga reserves the right to change these terms of use from time to time.

Copyright and Trade Marks

The website and its design, text, graphics, the selection and arrangement thereof and software are copyright © of The Story Saga.

All rights are reserved except that permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use. Any other use of materials on this website, including reproduction, modification, distribution or republication, without the prior written permission of The Story Saga, is strictly prohibited.

Applicable Law

These terms of use shall be governed by and construed exclusively in accordance with the laws of The Republic of India. Any dispute arising under these terms of use shall be subject to the exclusive jurisdiction of Pune Courts, by using this website, you hereby submit to and waive any objections to, the jurisdiction of such courts.

Contacting The Story Saga

For any questions concerning your order or any other reason, feel free to email us at enquiries@thestorysaga.com

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